Return & Refund Policy

1. Overview

Shopora Market Store aims to provide a clear and straightforward shopping experience. This Return & Refund Policy explains how customers can contact us about cancellations, returns, damaged products, and refund requests.

Because product availability, condition, supplier requirements, and order circumstances can vary, each return or refund request may be reviewed individually.

2. Order Cancellation

If you need to cancel an order request, contact Shopora Market Store as soon as possible.

Cancellation may be possible before an order has been processed, confirmed, dispatched, or otherwise fulfilled.

Once an order has entered processing or delivery, a cancellation request may no longer be possible.

3. Returns

Customers who receive a product that may qualify for return should contact Shopora Market Store before sending anything back.

Do not send a product to an address without first receiving return instructions from Shopora Market Store.

Return arrangements may depend on the product, condition of the item, delivery circumstances, and applicable requirements.

4. Return Eligibility

A return request may be considered when a product is received damaged, defective, incorrect, or otherwise materially different from the confirmed order.

Where applicable, returned products should generally be:

• In the condition required for the approved return
• Accompanied by relevant order information
• Returned with original packaging where reasonably available
• Submitted within the timeframe communicated by Shopora Market Store

Some products may have additional return requirements. These requirements will be communicated when reviewing a return request.

5. Damaged or Incorrect Products

If your product arrives damaged, defective, or substantially different from the product ordered, contact us as soon as reasonably possible.

What to Provide

To help us review the issue, you may be asked to provide:

• Your name and order details
• A description of the problem
• Photographs showing the product and packaging
• Other information reasonably required to investigate the issue

We will review the information and communicate the available resolution.

6. Refunds

If a refund is approved, the method and timing of the refund will depend on how the order was paid and the circumstances of the approved refund.

Since the current Shopora Market Store website does not operate a built-in online payment gateway, payment and refund arrangements may be handled separately when an order is confirmed through another communication method.

We will communicate the applicable refund process when a refund request is approved.

Refund Review

Submitting a refund request does not automatically mean that a refund will be approved. Requests are reviewed based on the circumstances of the order and applicable return conditions.

7. Non-Returnable Items

Certain products may not be eligible for return because of their nature, condition, hygiene considerations, personalization, digital characteristics, or other applicable restrictions.

If a product has specific return restrictions, those restrictions may be communicated on the relevant product information or during order communication.

If you are unsure whether an item can be returned, contact us before sending the product back.

8. Return Shipping

Return shipping responsibility may depend on the reason for the return and the circumstances of the order.

Customers should not ship an item back without first receiving return instructions.

If a return is approved because an item was damaged, defective, incorrect, or otherwise qualifies under the applicable return arrangement, we will communicate how return shipping should be handled.

9. Changes to This Policy

Shopora Market Store may update this Return & Refund Policy from time to time to reflect changes in products, services, order processes, or applicable requirements.

The latest version will always be published on this page with the relevant update date.

10. Contact Us

For cancellation, return, damaged-product, or refund questions, contact Shopora Market Store directly.